Call us on 0131 344 4146

Frequently Asked Questions

Can children travel?

Lola & Oor Wullie, only have 3 point seat-belts in the front and lap-belts in the back. Ziggy and Blondie have 1x three point seatbelt in the back, allowing one younger child to travel. Our 2017 fleet addition, Agnes has 2 x three-point seatbelts in the back. You must bring a child-seat suitable for your child, which complies with UK law. https://www.gov.uk/child-car-seats-the-rules Due to recommendations on rear facing seats for infants, we do not recommend babies under the age of 3 travel in our vehicles.

Can we order online shopping to be delivered before we pick up our camper?

Yes but you must keep perishables to a minimum. Coolbox is not the size of domestic fridge.

Are the campers fitted with smoke alarms & carbon monoxide detectors & fire extinguishers?

Yes

Are you gas safe approved?

Yes

Can I drive the vans without a UK/European driver licence?

Our insurance company need to be contacted with any non EU/UK licence details in advance, however they will approve most countries’ licence documents

I have points on my licence can I drive a Vintage VW Camper?

Persons who have been convicted of an offence in connection with the driving of a motor vehicle or motorcycle and/or have had their driving licence endorsed or suspended or penalty points imposed. Parking and not more than two speeding offences in the past 3 years may be ignored.  “Spent” convictions, covered by the Rehabilitation of Offenders Act 1974 may be disregarded.

What age do you need to be to drive the van?

Our insurance covers those between 23 and 70 years of age, who have held a full UK/EU driving licence for 24 months or longer.

What insurance comes with the van?

The self-drive hire campers come with fully comprehensive insurance for up to 4 drivers, some exclusions apply. Details are here.

Can we bring our pet?

Yes, well-behaved pets are welcome when disclosed at booking stage and a charge of £20 for extra deep clean would be made per pet per hire.

Are the vehicles reliable?

Our campers are over 40 years old and still running well; the VW Camper was built to last. Our campers have reconditioned engines and lots of new parts (clutch, brakes etc.) They are regularly serviced and go through strict safety checks, between each hire. Should the camper break down we have full breakdown cover and emergency roadside assistance. If the patrol is unable to fix at the roadside, your group would be taken to an agreed destination and the camper returned to us for repair. In this instance we will endeavour to get a replacement camper to you. Should this not be possible, we would refund the remaining fraction of your holiday cost. Please be aware that should the van you are travelling in break down on an island, or more than 150 miles from our HQ, we are unlikely to be able to get a replacement vehicle to you.

How can I pay?

You can pay by bank transfer, credit or debit card or through Paypal

Why do you need to take a security deposit and when will it be returned?

We need to take a security deposit in a traceable amount, not cash, for insurance purposes. It is £500 and will be returned to you in full approximately 14 days after the safe return of our camper, provided you return it in same condition and have not incurred any parking or speeding charges. We reserve the right to deduct from your deposit in such instances.

Can we take the campers out of Scotland?

The campers can be taken anywhere on mainland (Scotland, England, Wales) and of course any Scottish Islands. Please be aware that should the van you are travelling in break down on an island, or more than 150 miles from our HQ, we are unlikely to be able to get a replacement vehicle to you.

What if we need to cancel?

If you are unable to make the holiday you have planned, we can only refund you if you cancel out-with the six-week period prior to departure, having paid in advance. The deposit of £150 made at booking point is non-refundable at any time. Vouchers are also non-refundable.

Can you deliver the camper to us?

For self drive hires, this may be possible, dependant on location & timings
For daily hires in our splitscreen, Meg, you will be collected

Can you collect us?

For self- drive hires, we can arrange for you to be picked up from Edinburgh or Glasgow airports or Edinburgh or Glasgow rail or bus stations, by local taxi. This service is chargeable at local rates and paid to the taxi driver. Alternatively we can pick you up for free from Falkirk Grahamston railway station.

For daily hires in our splitscreen, Meg, you will be collected

Can you look after our car?

Yes, we have limited parking in a secure yard. Please advise us ASAP, if you would like to reserve a space. And be aware your car is left at your own risk.

What if I am running late to return the camper?

If you are late in returning the van it is possible that you are driving uninsured, therefore breaking the law and also delaying the start to someone else’s holiday. Please plan carefully to avoid this situation and call us immediately if you think you may be late back.

When can I pick the van up? & When do I need to return the van?

Normal pick-up after 10 am and return before 11 am, if you wish to agree different, please talk to us.

 

Can I buy someone vouchers, as a gift?

Yes, more info here

What do I need to bring with me?

Bring your own sleeping bag or duvet and bottom sheet or we can provide sleeping bag, pillow and towels at a charge of £20 per person. Other than that, you probably only need to bring some clothes and toiletries with you.

How many do they seat/sleep?

All our self- drive bay window campervans have seatbelts for four people, except Blondie, who has a fifth belted buddy seat. All have a 3/4 width rock and roll bed downstairs, which sleeps two adults, except Ziggy and Agnes who have a large double bed downstairs. All except Oor Wullie have an optional over-cab hammock, which will hold a child or small person, up to 35Kg.  By adding the Nodpod to your booking for Lola or Blondie, you have room for another two adults, or three children/ teenagers to sleep in there.   Oor Wullie has space in the pop top roof for two adults up to 80kg each to sleep, however they are more suited to children or small adults, due to the narrow nature of the upper bunks. Blondie has a large double bed in her roof  and Ziggy and Agnes have a 3/4 size double bed upstairs. Our awnings add extra room for living and space for 2 more to sleep.

Meg goes out on daily chauffeur driven hires only and has space for seven passengers plus our chauffeur.

Is there a limit to the daily mileage?

Yes, for 2015 we have found it necessary to introduce this for our self drive campers. Your daily mileage is 150 miles, averaged by your total number of nights, so picking up at 10am Friday and returning 11am Monday would give you 450 miles. Going over this will mean a 60p per mile over charge, taken from your security deposit.

Will I get instructions on how to drive the van?

Yes, we will show you how everything works, from front cab (driving controls) to how to operate electrics, cooking equipment and pop top roof, where relevant. You will also be given a van handbook with further info to take with you.

What are they like to drive?

The campers are historic vehicles with character, they do not have power steering and they only have four gears. Our Bay Windows (for self-drive hire) are right hand drive. Our self-drive insurance covers 4 named drivers (exclusions apply) allowing you all to enjoy the experience. We will show you how everything works and there are quiet roads nearby if you need to build confidence before taking off on your holiday. It doesn’t take most people long to settle into enjoying the drive. Keep the speed down – you should not drive above 55 mph – these vans were built in the 1960s and 70s. You will find the gears and brakes very different to modern cars and it is advisable to leave lots of space and allow lots of time for braking and gear changing. Don’t let your van struggle up hills – better to change down and keep the revs up. Please do not make a booking with us unless you are already confident driving on the left hand side of the road & can drive a manual (stick-shift) vehicle. We welcome good, careful drivers only.